ICT Help Desk
Students can submit ICT help requests for Student ICON, locked SLS accounts, or Chromebook issues via the ICT Form B.
For Students
Help Request Form B
If required, students can submit for help request via the ICT Form B here (opens in new tab) for Student ICON (MIMS) issues, SLS locked account issues or PLD Chromebook issues.
Please read the following before submitting for help request.
Student ICON (MIMS) Issues
Note that you should reset your Student ICON (MIMS) password yourself by answering the MIMS challenge questions that you have set.
Reset your password yourself by clicking on Forgot Password here (opens in new tab). Note that you can only self-reset your password if you have already set up your MIMS challenge questions.
SLS Locked Account Issues
Note that you should only submit your request if your SLS account is stated as LOCKED.
PLD Chromebook Issues
If you experience hardware issues with your Chromebook, you may proceed to submit for help request.